Privacy Policies

1.DISCLAIMERS AND LIMITATION OF LIABILITIES

The information contained in this website is on an “AS IS” and “AS AVAILABLE” basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by www.zul-kuf.com or any Zul Kuf Wholesale directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short “Associates”) does not constitute a warranty.

Under no circumstances shall  Zul Kuf Wholesale be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the  Zul Kuf Wholesale website. This includes (but is not limited to) reliance on any information obtained from  Zul Kuf Wholesale which results in errors, damaged files, viruses or failed performance. Moreover, neither  Zul Kuf Wholesale nor any of our Goods associates guarantee that use of  Zul Kuf Wholesale will be uninterrupted or without errors.

Newsletters and other  Zul Kuf Wholesale Generated Content:
All content on Zul Kuf Wholesale, including archived newsletters, is for informational purposes only. We are not liable for any damages resulting from any actions taken as a result of its newsletter or other informational content.  Zul Kuf Wholesale shall not be responsible or liable for the accuracy, usefulness or availability of any information on the website or in  Zul Kuf Wholesale-generated emails, and shall not be responsible or liable for any business or legal decisions based on such information. Please consult a financial planner/legal professional before engaging in any business or legal-related activity.

Website Use Outside of the United Kingdom

The majority of our content is intended and governed by policies applicable and appropriate for users here in the UK. If you are a user accessing this site from a location outside the United Kingdom, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.

Your Use of This Site

If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will refrain from using  Zul Kuf Wholesale. Your use of  Zul Kuf Wholesale serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them.

Terms and Conditions Subject to Change

 Zul Kuf Wholesale reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.

2.Product Information

PRICING AND PACKAGING

All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!

Prices listed on our website generally match those in our showroom, but may vary.  Zul Kuf Wholesale reserves the right to make changes to the selling prices at any time without prior notice.

ITEM DISPLAY/DESCRIPTION/COLORS

Zul Kuf Wholesale always attempts to present and describe each item as accurately as possible. However because every computer monitor’s configuration and display is different, we cannot guarantee that the color you see will match the actual product’s color.

Assortment

For items that are sold in an assortment of styles, sizes, shapes, colors, and varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product. It is also possible that not all assortments of certain products are available in inner pack orders at all times. There are some inner packs that are packaged only by certain kind of styles, sizes, shapes, colors, and varieties.

TYPOGRAPHICAL ERRORS

While  Zul Kuf Wholesale always strives to provide product information as accurately as possible, typographical errors may occur.  Zul Kuf Wholesale reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.

MONTHLY SPECIALS

• Quantity Limitations: Some items marked as “Special” may be subject to quantity limitations per customer.
• Stock Availability: Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.
• Sale Offers: Prices for  Zul Kuf Wholesale–  Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have “payment finalized” status within the indicated sale period. Orders finalized afterwards will reflect non-sale prices.

STOCK SUPPLY

There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.

Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.

REFUNDS AND RETURNS

We do not return or refund payment.  Any balance remaining will be credited to your account for a future order.

Client is responsible to ship item back with the shipping they choose. Zul Kuf Wholesale is not responsible to set up shipping.  Client coordinated the shipping from our warehouse.  They are responsible to send back if they choose.

All overpayments and refunds are automatically credited to the customers account with Zul Kuf Wholesale. Most customers prefer to keep the credit on their account and apply it to their next order.

If an error was made on Zul Kuf Wholesale Site with miss shipped or defected item.  Customer can request refund.  Refunds are only done by USPS Mail.  We will refund balance via a Bank Check.  To the address provided on your account.  Please allow 1 to 2 weeks from time requested to receive refund.

Returns are subject to a 20% restock fee.  Clients that return goods without a Return notifications code from  Zul Kuf Wholesale are at risk of lost merchandise.  If item is returned and client states not what they order.  But, the item is correct.  We will return and credit your account.  Items that are not our products.  We will not credit account.  It is your responsible to provide shipping labels to return back to you.  Items that are not identify or not returned will be donated to a local company.

3.Shipping Methods and Charges

LESS THAN TRUCKLOAD (LTL) SHIPPING

Zul Kuf Wholesale is committed to offering flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate shipment with your preferred shipping company or freight forwarder.

DROP SHIPPING

This option is available at no additional cost! However, full information about each customer will be required in the shipping address section. You may change the shipping information every time you place a new order. There is a minimum purchase  on all drop shipments per address, and each address must receive at least one individual case. We cannot split cases to drop ship, so each drop ship customer must order the case pack minimum for each item they order. Please indicate that you wish to drop ship your order in the Comments area in the final order submission page.

INTERNATIONAL SHIPPING

If you are an international customer who’s order is being sent to an international freight broker/freight forwarder, please provide your salesperson the following information fully and accurately:

Broker/forwarder name, contact name, booking number, phone number, and final destination address (country).

All of this information must be complete and accurate for us to process your order. Any missing or inaccurate information will result in an order delay, and may result in extra charges

CONTAINER LOAD SHIPMENTS

Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process.

• Container Consolidation
  Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays. *Please Note: there is a $10,000 purchase minimum required for container consolidations.

PICK-UP POLICY

• By Customers
  Customers who wish to pick up their online order may do so once we receive payment and the appointment date details are finalized. Customers MUST FIRST verify with a Zul Kuf Wholesale Support via email – that an appointment can be scheduled. All orders are fulfilled according to their size and date received. By Trucking Company (arranged by customers)
  You may arrange for the trucking company of your choice to pick up your order. After you call your salesperson and set up an appointment, make arrangements with your trucking company. Then, please provide your trucking company information, such as the contact name and phone number, to your salesperson.
• Pick-Up Wrapping
  All trucking company pickup orders will be carefully checked, efficiently wrapped and placed on high pallets to minimize quantity of pallets used. These steps help avoid extra costs and reduce the cost of freight.

OUT OF STOCK

Zul Kuf Wholesale prides itself in keeping sufficient quantities of every item in stock and updating the www.agegoods.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).

In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Zul Kuf Wholesale, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.

All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $500 is required.

CANCELLATIONS

Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.

You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.

ORDER CHANGES

If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.

Keep in mind that if you make any changes to your order it will delay the processing of your order.

ORDER STATUS

You may view the current status (with real-time updates) of your order(s) when you login and access the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the “Status” column.

ORDER TRACKING

You may keep track of your order(s) when you login and click on “Order Status” or go to the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section and a tracking number(s) listed.

ORDER DELAYS

Shipment of orders may be delayed if:

• We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required.
• We do not have complete payment.
• Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
• An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
• Customers cannot be reached during the final processing stage to confirm details.
• International customers do not provide billing and destination address.
• Unforeseen emergencies or natural disasters occur.
• The order is submitted during peak or holiday seasons.

RETURNS

Please Note: Returns will not be accepted without prior contact or authorization from your salesperson.  However, return customers will bear the cost of return shipping and a 20% restocking fee.

SHORTAGES

Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.  You have 10 business from the date of delivery.

In the unfortunate case of a shipping shortage, AGE Goods can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Zul Kuf Wholesale .

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE

The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.  Must me reported within 5 business of receiving goods.  After 5 days the order is completed closed. Zul Kuf Wholesale will not support future claims.

• Claim Requirements
  All claims take approximately 2 to 3 weeks to process.
• Damage by Shipping Company – UPS / Freight Company – You need to file claim with the shipping company. Unless Zul Kuf Wholesale charged you for shipping goods and arranged the pickup of goods. Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form to submit your claim.

LOGIN TROUBLESHOOTING

The login e-mail and password fields are both case-sensitive. This means that you must use the same arrangement of uppercase and lowercase letters as when you originally registered your account with Zul Kuf Wholesale.

If you are still having trouble logging in, please double-check that you are using the right e-mail address.

If you cannot log in because you forgot your password, click on “forgot your password?” and a new temporary password will be emailed to you shortly. Once you are logged in with your new temporary password, follow the link to change your password back to the character sequence of your choice.

PRIVACY STATEMENT

All customer information is exchanged and stored in a secure location. Zul Kuf Wholesale does not sell or disclose shared online information to third parties.

• Uncompleted Order Follow-up Emails
  If you leave items in your warehouse without providing shipping details / labels.  After 30 days.  We will cancel your order and charge a 20% cancellation fee plus any labeling fee that were applied to your account.  We will credit your account for future order only.

ONLINE USER FEEDBACK

Zul Kuf Wholesale values all of your online feedback submissions. Whether you wish to refer a friend, rate or comment on a product, or voice your ideas and feedback, you can now do it all with a click of a button.

It is important for you to know that Zul Kuf Wholesale does not censor or filter inappropriate language or behavior. Zul Kuf Wholesale assumes no responsibility for the content of writing that is transmitted through the Refer to a Friend feature.

Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to Zul Kuf Wholesale shall exclusively remain as property of Zul Kuf Wholesale. Zul Kuf Wholesale will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or any compensation to you.

Any transmission of content that violates any of our policies or applicable laws will be sanctioned as deemed appropriate. This includes but is not limited to impersonation of another person, profanity, indecency, pornography, invasion of privacy and publicity rights, abusive, harassment, threats, and inflammatory or otherwise questionable content.

We reserve the right to restrict or terminate your account and/or remove the user feedback you provide should we find violations.